Lifeline Q & A

What is Lifeline Assistance?


Lifeline Assistance is a government assistance program that provides a montly credit to the local telephone or Internet service bill of the residential customer. Lifeline Assistance is designed to make home telephone or Internet service even more affordable for qualified customers.

If you qualify for Lifeline Assistance, Millry Telephone Company will discount your local telephone or Internet charge by $9.25 each month.

What Restrictions Apply to the Lifeline Program?

Lifeline customers may subscribe to any local telephone service plans offered by Millry Telephone Company, but the discount may only be applied to local telephone charges.

Lifeline customers may subscribe to any Internet service plans offered by Millry Telephone Company, but the disount may only be applied when the Internet plan has a download/upload speed of 10.0/1.0 Mbps. In areas where 10.0/1.0 Mbps download/upload speeds are not available, Lifeline customers may subscribe to the highest download/upload speed available for their area, which can be no lower than 4.0/1.0.

Lifeline Assistance is a federal benefit - willfully making false statements in order to receive government assistance can result in a fine or imprisonment or cause the subscriber to be de-enrolled or barred from the program.

Lifeline Assistance is available only for one landline telephone, one wireless (cellular) telephone line, or one Internet service per household, which is used as the primary residential line. You can not apply to receive Lifeline credits on more than one service at the same time.

For purposes of the Lifeline Program, a "household" is defined as any individual or group of individuals who live together at the same address and share in the household's income and expenses. A household may include related and unrelated persons.

The household may not receive Lifeline benefits from more than one service provider - that is, if someone in the household receives a Lifeline discount on wireless (cellular) service, the household would not also qualify to receive a discount on home phone service or Intenet.

Violation of this "one-per-household" rule is a violation of the rules of the Federal Communications Commission ("FCC") and will result in the subscriber's de-enrollment from the LifeLine Assistance Program and possible prosecution by the United States Government.

Lifeline Assistance is also a non-transferable benefit - it is a violation of federal law to rent, sell or give away your Lifeline service to any other individual.

How Do I Qualify for Lifeline Assistance?

Lifeline Assistance is available to residential telephone customers who have an annual household income at or below 135% of the Federal Proverty Guidelines for a household of its size OR who participate in any of the following low-income assistance programs:

Medicaid
Supplemental Nutrition Assistance Program (SNAP or Food Stamps)
Supplemental Security Income (SSI)
Section 8 Federal Public Housing Assistance (FPHA)
Veterans and Survivors Pension Benefit

You may also be eligible for Lifeline Assistance even if you do not personally participate in one of these programs, as long as an individual who lives in your household, and for whom you are financially responsible, participates in at least one of these programs.

What Proof of Eligibility Do I Need to Provide?


Qualifying Based on Annual Household Income


If you want to qualify for Lifeline Assistance based on your annual household income, your household income must be at or below 135% of the Federal Poverty Guidelines for a household of that size.

  Click here to view Current 135% Federal Poverty Guidelines

You must provide proof of your household income at the time that you apply for Lifeline Assistance through one or more of the following:

Most recent state or federal tax return
Retirement / pension statement of benefits
Current income statement from an employer
Unemployment / Workmen's Compensations Statemen of Benefits
Paycheck stubs for most recent 3 months
Federal notice letter of participation in General Assistance
Social Security Statement of Benefits
Veterans Administration Statement of Benefits
Child Support document
Divorce decree
Other official document containing income information for at least 3 months time

Qualifying Based on Participation in Low-Income Assistance Programs

If you want to qualify for Lifeline Assistance based on participation in one of the low-income assistance programs, you must provide proof of participation at the time that you apply for Lifeline Assistance with one or more of the following:

Current or prior year's statement of benefits from a qualifying state or federal program
A notice letter of participation in a qualifying state or federal program
Program participation documents, such as a copy of your SNAP card, Medicaid card, etc.
Other official document evidencing the qualifying person's participation in one of the listed state or federal low-income assistance programs

Millry Telephone Company will keep a copy of any of the supporting documentation you provide.


Frequently Asked Lifeline Questions


Q. Can Millry accept a copy of my paycheck as proof of my income eligibility for Lifeline Assistance?
A. The FCC rules require copies your paycheck stubs for 3 consecutive months as proof of your income-based eligibility for Lifeline Assistance. A copy of your paycheck is not acceptable.

Q. If I babysit or am self-employed, what is acceptable proof of my income?
A. You may provide a copy of your most recent income tax return as proof of your income.

Q. How can I get a copy of my Social Security Statement of Benefits, as acceptable proof of my income?
A. The Social Security Statement of Benefits is mailed to all recipients annually. You may obtain another copy from your local Social Security office. You should be aware that Supplemental Social Security ("SSI") is not the same as Social Security - SSI is a federal income supplement program for blind and disabled people with little or no income and is not funded by Social Security taxes.

Q. Can I qualify for Lifeline Assistance based on my age?

A. Lifeline Assistance is not awarded based on age. To qualify, you must meet the income guidelines or participate in one of the qualifying low-income assistance programs.

Q. Do I qualify for Lifeline Assistance if I receive Medicare?
A.
No. Medicare is not one of the qualifying programs for Lifeline Assistance.

Q. I have recently moved to the area and need telephone service, but I only have a temporary address. Can I apply for Lifeline Assistance?

A.
You must provide a permanent residential address and a billing address, if different from the residential address, before you can receive Lifeline Assistance. If you do not have a permanent address (e.g., an address not recoginzed by the Post Office or a temporary living situation), you must provide a temporary residential service address or other address identifying information. Millry Telephone Company is required to verify your temporary address every 90 days, until you obtain a permanent address. If you do not respond to Millry's address verification attempts within 30 days, you may be de-enrolled from Lifeline service.

Q. Can I use a Post Office Box for my address?
A.
Millry can accept a PO Box or General Delivery address as your billing address, but not as your residential address.

Q. What must I do if my address changes?
A.
If you move to a new address, you must provide your new address to Millry Telephone Company within 30 days after relocating.

Q. Am I required to notify Millry Telephone Company of any changes in my income or participation in one of the low-income assistance programs?
A.
You must notify Millry Telephone Company within 30 days if you or the qualifying person in your household no longer participates in the government assistance program(s) that qualify you for Lifeline Assistance; if your qualifying annual household income exceeds 135% of the Federal Poverty Guidelines; or if you no longer qualify to receive Lifeline Assistance for any other reason. You will then stop receiving Lifeline benefits.

Q. Do I need to provide a deposit when I apply for Lifeline Assistance?
A.
Customers who do not subscribe to Toll Limitation Service at the time of signing up for Lifeline Assistance may be required to provide a service deposit, consistent with the terms of Millry Telephone Company's General Subscriber Services Tariff. Millry offers free Toll Limitation Service to Lifeline customers for any local service plan that charges a fee for toll calls that is in addition to the monthly price of your Lifeline service.

Q. When will the Lifeline Discount be included on my telephone bill?
A.
The discount will be applied to your account within two billing cycles and will be retroactive back to your approval date. (If your Lifeline discount was removed for failure to complete and return your Lifeline Rate Assistance Verification Form, you must re-apply for Lifeline Assistance. Lifeline discounts will not be given for dates between the time your discount was removed and the date you re-apply for benefits.)

Q. Why isn't the Lifeline discount still appearing on my telephone bill?

A.
The FCC now requires Millry Telephone Company to verify its Lifeline customers' continued eligibility for Lifeline Assistance every year. If you did not complete and return the Lifeline Rate Assistance Verification form sent to you by Millry within 30 days, as required, your Lifeline Assistance was terminated. You must re-apply for Lifeline Assistance in order to receive the discount.

Q. Who can I call if I have questions about Lifeline Assistance?
A.
You may call Millry's customer service representatives toll free at 1-888-227-5710 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. You may also contact the Alabama Public Service Commission at 1-800-882-3919 or visit the following websites: www.psc.state.al.us or www.lifelinesupport.org.

Q. Are there any additional requirements for receiving Lifeline Assistance?
A.
All of the terms and conditions for receving service from Millry Telephone Company, as set forth in Millry's General Subscriber Services Tariff and/or Price List, are applicable to services received under Lifeline Assistance. You may view Millry's Tariff and Price List on this website at http://www.millry.net/price_list.htm.


How Do I Apply for LifeLine Assistance?


You may apply in person for Lifeline Assistance at Millry Telephone Company's business office, located at 30433 Highway 17 in Millry, Alabama, between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.

You must complete a Lifeline Application form and present proof of your eligibility for Lifeline Assistance based on either your household income or participation in one of the qualifying low-income based programs.

If you have any questions about Lifeline Assistance, you may call Millry's customer service representatives at 1-888-227-5710 during normal business hours.

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