General
At this time, we do not offer DSL service without a phone line.
Installation time depends on the services you are connecting and can take up to 2 weeks. There are other factors that may affect installation time such as easements. If you had prior service with us, your service could possibly be restored quicker. Once our service department receives the order, you will be contacted to set up a date for service installation.
Our engineering department is currently working on upgrading equipment in the service area. If you are interested in a speed unavailable in your area, please contact our office to express your interest in higher speeds.
You will need the following to apply for service:
- Current driver’s license or photo ID and SSN for credit check
- Latitude and Longitude coordinates of the service location
- Physical E911 address of service location
- Copy of property description found on the property deed
- If we have not previously provide service to your location, we will need an easement signed by the property owner to bury line.
- The number off of the nearest pedestal
The deposit is based on the customer’s past credit history. We conduct a credit check for new customers to determine the deposit amount.
Security deposits are automatically refunded each June. Subscribers who have an account in good standing (no late notices, no suspends for nonpay, and no returned checks) for a period of twelve consecutive months will have their deposit, plus interest, refunded on their June statement. Or, subscribers may request a refund of their security deposit by phone any time during the year if their account meets the previously listed criteria.
If you would like Millry Communications to be able to discuss your telephone bill, including your call record detail, with someone other than yourself, you will need to add that person to your account as an “authorized person”. The person you add to your account will have the same privileges that you
do in accessing your account information (including call record detail), ordering services and requesting changes to your service.
If you wish to add an authorized person to your account, please complete this form and return it to our business office
Billing
Your first bill Is typically higher due to the following:
- If you start service in the middle of a bill cycle, you are billed for a partial month of service.
- You are billed in advance for services so your bill will also include the first full month of service.
- Installation and equipment charges are included on your first bill.
Prorated charges are charges billed for a partial month of service.
Options for paying your bill include:
- Mail check or money order payable to Millry Communications to PO Box 45, Millry, AL 36558.
- Call 888-227-5710 to pay by phone using a debit or credit card.
- Visit our office M-F 8:00-4:30 or use our after hours drop box.
- Pay online. Note that there is a 3-day lag with this payment option. You will need your account number, which can be found on your bill. The security code is 393 plus the last four digits of your telephone number.
- Auto Draft. You can sign up for auto draft by completing this form (Insert link to forms) and returning to our office.
You will need the following to apply for service:
- Current driver’s license or photo ID and SSN for credit check
- Latitude and Longitude coordinates of the service location
- Physical E911 address of service location
- Copy of property description found on the property deed
- If we have not previously provide service to your location, we will need an easement signed by the property owner to bury line.
- The number off of the nearest pedestal
Your bill is due on the 15th. If payment is not received by close of business on the 15th, you will be charged a late fee.
After the 15th, the customer has 10-15 days before service is suspended. This date varies by month but is always noted on your bill. Once service is suspended, you will be charged a $30 reconnect fee to restore service.
All charges, including reconnect fees, are printed on your phone bill. When you pay your reconnect fee, your payment offsets the reconnect fee charge, and you have a record of both the charge and your payment.
Local telephone companies are allowed to bill customers for a portion of what it costs to provide access to their local networks. These charges are not a government charge or tax. The maximum allowable access charges per telephone line are set by the FCC
The Subscriber Line Charge is a fee that you pay to your local phone company that connects you to the telephone network. This fee is regulated and capped by the FCC. It is not a tax or a fee charged by the government.
All telecommunications service providers must contribute to the Federal Universal Service Fund, which helps people in rural and high-cost areas, and income-eligible consumers, get access to telecommunications services at reasonable rates through programs and initiatives such as the Connect America Fund, Lifeline and the E-rate program for schools and libraries. Service providers can recover USF contributions from you, the customer. This is a quarterly percentage set by the FCC.
You may submit a change of address when you make your payment by checking the Change of Address box on the front of your payment slip, and entering your new address on the back of the slip. Or, you may change your billing address by calling our business office. You must be able to provide your account password when you call.
Internet
A simple restart to your modem could save you a call to customer service.
- Disconnect the device you are using from the internet.
- Turn off your modem for at least 10 seconds.
- Check for any loose cables.
- Turn your modem back on and wait 1-3 minutes for it to reboot.
- Try reconnecting your device to the internet connection.
If this does not resolve your issue, please call Customer Service at 888-227-5710.
Visit www.speedtest.net to run a speed test. Please note that internet speeds listed on your plan are best effort maximum download speeds. Actual speed may vary at any time. If your speed is significantly lower than the maximum speed, please contact our Customer Service department.
Performance over a Wi-Fi connection is impacted by a number of things outside of Millry Communications’ control.
1. Multiple devices on the same connections can affect your speed. The internet connection will be shared between all of the devices. If there is more than one device using the internet connections, it will slow down the connection to the other devices.
2. Age of device. Older devices are sometimes unable to utilize the speeds delivered.
Visit www.ipchicken.com to lookup your current IP address.
For normal household usage, if uploading large amounts of data while downloading simultaneously, the router cannot respond for delivery of download content. The full download speed will not be available at the same time the full upload speed is being utilized.
Voice
Cordless phones can sometimes cause the line to not have dial tone or say “line in use”. Unplug all cordless phones from all jacks and plug a corded phone into the phone jack to see if you receive a dial tone. If there is still no dial tone, please call us at 888-227-5710.
This can be an indication that there is an issue inside the home. This can be a cordless phone, answering machine, or fax machine. Unplug everything from the jacks and use a corded phone to see if this resolves the problem. If you are still having trouble, please call 888-227-5710.
